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Shipping Info

SHIPPING

• The customer is responsible for all return shipping costs. We recommend a shipping method that provides a tracking number.

• Free Shipping on orders over $100 in the U.S. This does exclude Hawaii and Alaska which is a flat rate of $8.95. Canada shipping prices are based on the total weight of the order. All other countries ship UPS and do vary. 

• All USPS orders placed by 11 a.m. CST ship out the same day. Orders placed after this time will ship out the following day. Our USPS contract does not include Sunday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.  (ALL OTHER SHIPPING METHODS WILL BE PROCESSED AND SHIPPED WITHIN 48-72 BUSINESS HOURS THROUGH USPS.)

*** USPS INTERNATIONAL ORDERS can not be shipped to a PO BOX. If you choose this and do enter a PO Box we will have to ship it regular USPS Priority Mail International. ***

• Iris Boutique is not responsible for delays with USPS shipping. 

• Iris Boutique is not responsible for products lost or damaged in the mail. The Postal Service or USPS will be responsible once we ship the packages.

• Iris Boutique is not responsible for products marked 'Delivered' by the Post Office. You will need to check your local Post Office to obtain information regarding your package.

• Please allow 3-4 business days for our warehouse to receive the return, and 5-7 business days for our return department to process the store credit.

**If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.  

 
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877) in order to investigate this issue. We cannot be held accountable for packages where tracking information that states the package has been delivered to your order address. 

Courier Phone Numbers:
USPS: Call 1-800-ASK-USPS (1-800-275-8777) Press 6 and then 4 for Customer Service
For International USPS Deliveries call (1-800-222-1811)

NOTE: We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

WRONG ADDRESS DISCLAIMER: 
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at shopirisb@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

 

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA: We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all  import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.  

 

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